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OPTONOMOUS — INVESTOR DECK

E-commerce ops
on autopilot

AI agents that build your store and run your ops. From storefront to support to subscriptions — describe your product and go live. Built by operators who run their own brands on this stack.

THE PROBLEM

E-commerce ops is a tax on growth

Every brand hitting $100K+/mo GMV faces the same bottleneck: ops busywork eats the team alive.

Support cost
$6 vs $0.50
Average human ticket vs AI interaction. 12x cheaper. At 500 tickets/mo that's $2,750 saved.
Chargeback cost
$190/dispute
Dispute fees + lost product + admin time. 80% of brands lose because they miss the response window.
Manual ops
$2-4K/mo
What brands pay a VA to manage support, disputes, and inventory. Slow, error-prone, doesn't scale.
Involuntary churn
15-30%
Subscription revenue lost to failed payments. Most brands don't retry intelligently or run save flows.
MARKET SIZE

Massive TAM, fragmented solutions

Brands currently buy 3-5 separate tools to solve these problems. Optonomous consolidates them into one platform.

$6.7B
Customer service automation market (2026)
EIN Presswire, growing at 16.3% CAGR to $12.3B by 2030
$3.0B
Chargeback management market (2026)
Market.us, growing at 13.5% CAGR to $9.3B by 2035
$378B
Shopify GMV alone in 2025
Shopify Q4 2025 earnings, 30% YoY growth
$29.5B
Chatbot market by 2029
Tidio, up from $10.3B in 2025
WHY NOW

Three tailwinds converging

93%
Cost reduction from GPT-4 to GPT-4o-mini. What cost $10 per 1K inferences in 2023 now costs $0.75. AI ops is finally unit-economic positive.
30%
Of support cases now resolved by AI (Salesforce). Expected to hit 50% by 2027. Merchants are ready to adopt.
3-5x
ROI on every $1 invested in AI customer service. The economics are proven — merchants just need the tool.
THE SOLUTION

One platform. Zero to running store.

Brands currently need a Shopify dev, a helpdesk, a chargeback tool, a subscription platform, and a VA. Optonomous replaces all of them — starting with building the store itself.

ProblemOld WayOptonomous
Support ticketsHelpdesk tools ($300-900/mo + per-ticket fees)Resolve — included, unlimited
ChargebacksChargeback tools (15-25% of recovered $)Disputely integration — built in
SubscriptionsSubscription platforms ($500-2K/mo + fees)Built-in subscription engine — billing, recovery, retention
Inventory opsSpreadsheets / VAsSupply — auto PO + promo copy
StorefrontShopify + developer ($5-20K)Forge — prompt to store in minutes
ProfitabilityTrueProfit / Triple Whale ($100-500/mo)Ledger — built in, real-time
Unified viewDoesn't existOps Command Center — one dashboard
COMPETITIVE ADVANTAGE

Cross-agent intelligence is the moat

Every standalone tool operates in a silo. Optonomous connects signals across support, subscriptions, inventory, and disputes to make smarter decisions.

Optonomous Shared context Resolve Tickets + intent data Pulse Churn + rebill data Supply Stock + velocity data Disputely Chargeback data “Cancel” email → save flow Low stock → dispute evidence Stock → WISMO context
Support → Retention
"Cancel my subscription" email triggers a save flow before the customer reaches the cancel page.
Inventory → Support
SKU at 3-day supply? Resolve auto-adds "ships in 5-7 days" to WISMO replies for that product.
Support → Disputes
Support transcripts auto-feed into Disputely evidence. Richer evidence = higher win rate.
REVENUE MODEL

Platform fee + performance share

Platform Fee

$1.5K–$4K/mo base depending on GMV tier. Covers AI agents, dashboard, and infrastructure. ~95% gross margin.

Performance Share

1–2% of agent-processed GMV. Aligns incentives — we earn more when we save more.

Partner Revenue

Disputely referral share on chargeback prevention. Add-on modules (after-hours coverage, creative autopilot) at $500–$1K/mo.

$6K
Example monthly ARR from a $300K GMV brand ($2K base + $4K performance share)
~95%
Gross margin on platform fee. AI costs ~$50/store/mo, infra ~$100/store/mo.
$72K
Annual revenue per mid-market customer. 100 customers = $7.2M ARR.
FOUNDER

Built by an operator, not a consultant

DC
Dhruv Chaudhari
Founder & CEO

Runs two e-commerce brands solo, layering AI agents on top of Shopify for creative, CX, and ops. Brand 1 scaled to ~$175K MRR since launching in October. Brand 2 hit ~$10K MRR last month. Both sit on the same automation stack — Optonomous is the productized version of what already works.

ONYX AI (YC W24)
Chief of Staff. Raised $10M seed at $45M post. Grew ARR to $1M+. Closed Netflix, Ramp, Brex, NASA, Mercury. Scaled team 7 → 13+.
SATURN AI (YC S24)
Founding Operations. Drove $1M ARR. Led customer onboarding, GTM launch, and SOC2-aligned data infra. Company raised $15M Series A.
COINBASE
Operations Analyst. Led cross-exchange initiatives across Exchange, Derivatives, and International. Institutional onboarding and trading ops.
UIUC
B.S. Statistics, 3.93 GPA. Python, SQL, TypeScript, React. Built REST API integrations and automated data pipelines.

“I built Optonomous because I needed it. I was paying $3K/mo for a VA to do what three AI agents now handle in real time. The stack already runs my stores — now I’m packaging it for every brand that hits the same wall.”

THE ASK

Seed round to get to 50 paying stores

Use of Funds

  • Shopify + Stripe integration (MVP in 8 weeks)
  • Resolve + Pulse core build
  • Disputely partnership integration
  • First 10 design partner onboards
  • 12 months runway at lean burn

Milestones

  • Month 3: MVP live with 10 design partners
  • Month 6: 25 paying stores, $40K MRR
  • Month 9: WooCommerce connector live
  • Month 12: 50 stores, $100K+ MRR
  • Month 12: Series A ready metrics

Optonomous

E-commerce ops on autopilot.

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